Privacy policy

AutoCounsel Privacy Policy

Last Updated: May 2026

1. Overview

AutoCounsel (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share your information when you visit our website or use our services.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

A. Information You Provide

We may collect information you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Driver and vehicle information

  • Automobile insurance information

  • Information related to an accident or legal matter

  • Payment and billing information

B. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages visited and interactions

  • Referring website

  • Cookies and similar tracking data

C. Information from Third Parties

We may receive information from third parties, such as:

  • Payment processing providers

  • Analytics and performance providers

  • Advertising and marketing platforms

  • Publicly available sources

3. How We Use Your Information

We may use your information to:

  • Provide and manage your membership

  • Communicate with you through calls, text messages, and email

  • Provide legal services and support

  • Process payments

  • Respond to inquiries and customer support requests

  • Improve our website and services

  • Send informational and promotional communications

  • Comply with legal obligations

  • Prevent fraud and protect our business

4. How We Share Your Information

A. Service Providers

We may share your information with trusted service providers that assist us in operating our business, including:

  • Payment processing providers

  • Communication providers, including phone, text messaging, and email providers

  • Website hosting and technology providers

  • Analytics and marketing service providers

These providers may only use your information to perform services on our behalf and are not permitted to use it for their own marketing purposes.

B. Legal and Business Purposes

We may disclose your information:

  • To comply with applicable law, regulation, or legal process

  • To enforce our agreements and policies

  • To protect our rights, property, or safety

  • In connection with a merger, sale, or transfer of assets

C. With Your Consent

We may share your information when you direct or authorize us to do so.

5. SMS Communications and Mobile Data Protection

We respect your privacy regarding mobile communications.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • Text messaging originator opt-in data and consent will not be shared with any third parties.

  • We may share your information with service providers that assist us in delivering communications, but only for the purpose of providing those services and not for their own marketing use.

  • You may opt out of text messages at any time by replying “STOP.”

6. Legal Services and Confidentiality

Information submitted through the website is not automatically protected by attorney-client privilege.

Attorney-client privilege applies only after a formal attorney-client relationship is established through a separate agreement.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain the website

  • Analyze usage and performance

  • Improve user experience

  • Support marketing and advertising

Please review our Cookie Policy for more information and your choices.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

You may also:

  • Unsubscribe from emails using the link provided in the email

  • Reply “STOP” to opt out of text messages

9. Data Retention

We retain personal information:

  • As long as necessary to provide our services

  • To comply with legal obligations

  • To resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

12. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Your continued use of our website or services constitutes acceptance of any updated version.

14. Contact Information

AutoCounsel
Miami, Florida

Email: info@autocounsel.law
Phone: (877) 48-CLAIM